Clubhouse Terms and Conditions

Welcome to Clubhouse Casino. These Terms and Conditions govern your use of our website, theClubhouse Casino.com, and all services we provide. By creating an account with Clubhouse, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Operator Information

Our casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. Payment processing for Paysafe transactions is carried out on our behalf by Tronabriz Limited. Should any dispute arise that we cannot resolve directly with you, you may refer the matter to our independent Alternative Dispute Resolution provider, EGIS, at [email protected], operating under the regulations of the Tobique Gaming Commission. Arbitration proceedings take place in Costa Rica.

Eligibility and Account Registration

To register with Clubhouse Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We only accept one account per person, household, IP address and device; any duplicate accounts will be closed, pending withdrawals cancelled and winnings confiscated. When you complete the clubhouse casino login process for the first time, you agree to provide accurate, current and complete information. We reserve the right to request additional verification at any stage.

We do not accept players from a number of restricted territories, including Australia-excluded jurisdictions outside our licensed markets, the United States, the United Kingdom, and several other listed countries detailed in our full restricted list. Players who breach this policy are not entitled to refunds or withdrawals. Residents of Sweden are not eligible for bonuses, promotions, VIP programmes or loyalty point exchanges, while players from Finland cannot access the welcome package or no-deposit free spins, except VIP players.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Maestro, Google Pay, Neteller, Skrill, Paysafecard, Flexepin, ecoPayz, MuchBetter, MiFinity, SticPay, Astropay, bank transfer, and cryptocurrencies including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin and USDT through CoinsPaid. The minimum deposit is 20 EUR or its equivalent, and every deposit must be wagered three times before it becomes eligible for withdrawal. Deposits must originate from a payment account registered in your own name.

Minimum withdrawal amounts vary by currency, starting from 20 EUR or 20 USD, and maximum withdrawal amounts depend on the chosen method. Amounts exceeding a method's limit will be paid in instalments. We apply withdrawal limits of 7,500 EUR/USD per rolling seven-day period and 15,000 EUR/USD per calendar month. Maximum daily cumulative profit on casino games is capped at 50,000 USD for standard players and VIP trial participants, and 100,000 USD for confirmed VIP members. Progressive jackpot wins are always paid in full and are excluded from these limits.

Winnings generated from no-deposit bonuses are capped according to currency, typically 50 EUR/USD, with a maximum of 100 EUR/USD where no previous deposit has been made, in which case a deposit is required before any withdrawal can be processed.

Verification and Pending Withdrawals

Before we release any withdrawal, we require full identity verification. This includes a government-issued photo ID, proof of address no older than three months, and proof of the payment method used. Documents must be submitted in Latin or Cyrillic script; otherwise, video verification is required. We may also conduct a phone call as part of our KYC procedure. If we are unable to reach you within two weeks of your withdrawal request, we reserve the right to lock your account and cancel the withdrawal. Players depositing via Bitcoin must complete identity verification before any gameplay is permitted.

Bonuses and Promotions

At Clubhouse, we offer a generous welcome package of up to 5,000 AUD plus 200 free spins, split across three separate packages, alongside daily promotions, tournaments and a loyalty programme. Our clubhouse casino bonus terms apply a maximum win cap of 1,000 EUR or equivalent unless stated otherwise, and a maximum bet limit while any bonus is active. Bonuses are non-sticky, meaning real money is used first before bonus funds, and only one bonus may be active per account at any time. We do not permit combining deposit bonuses.

We reserve the right to void winnings where bonus abuse is detected, including a bonus-to-deposit ratio exceeding 50%, placing maximum bets on high-variance games to inflate balances, or reducing stakes after a significant win to shift into low-variance play. One bonus is permitted per person, family, address, email, IP address, phone number, account, card, or payment system used.

Loyalty Programme and VIP Tier

Our Clubhouse Points programme spans 15 tiers, from Member through to Platinum+, with an invite-only VIP tier above them. Points accrue on slots and live games, and each tier unlocks free spins, cash rewards and increasing weekly cashback. Our VIP programme provides enhanced cashback, a personal account manager and a dedicated VIP welcome package, with a maximum weekly cashback of 5,000 EUR.

Responsible Use and Prohibited Conduct

You agree not to use a VPN or any other method to misrepresent your location in order to bypass our geographic restrictions. Doing so may result in confiscation of winnings and account closure. We monitor for duplicate accounts sharing a residential address, household, IP address or device, and such accounts will be treated as fraudulent.

Dormant Accounts

If your account remains inactive for 12 consecutive months without login or gameplay, we will apply a monthly maintenance fee of 20 EUR, or deduct the remaining balance in full if it falls below that amount.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically. Continued use of Clubhouse Casino following any changes constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our support team is available 24/7 via live chat and email at help@theClubhouse Casino.com. Unresolved complaints may be escalated to our independent ADR provider, EGIS, at [email protected].