Our Clubhouse Casino Responsible Gaming

Our Commitment to Safer Play

We at Clubhouse Casino recognise that gambling can become a problem for a small percentage of players, and we never want our platform to contribute to that. Our approach is built on prevention, education and accessible support. At Clubhouse Casino, we encourage every player to treat their bankroll as an entertainment budget rather than a source of income, and we provide the tools to help you stick to that principle.

Our Clubhouse Casino platform is licensed by the Tobique Gaming Commission, and we work alongside the independent Alternative Dispute Resolution provider EGIS to ensure that any unresolved concerns can be reviewed fairly and impartially. If you ever feel that a dispute with us hasn't been handled to your satisfaction, you can reach out to [email protected] for an independent review.

Setting Deposit and Spending Boundaries

We know that staying within a budget is one of the most important parts of responsible play. At Clubhouse Casino, our minimum deposit starts at 20 EUR or the equivalent, which helps you plan smaller, manageable sessions rather than large, impulsive top-ups. Our deposit methods are instant and free of charge, so you always know exactly how much you're putting into your account without unexpected fees complicating your budgeting.

We also want you to remember that every deposit at Clubhouse Casino must be wagered three times before any withdrawal can be requested. We mention this not just as a technical rule, but because we believe it's important that you understand how your funds move through your account before you commit to depositing. Be sure to check our Clubhouse bonus terms for more details on wagering requirements.

Tools to Help You Stay in Control

Our Clubhouse Casino account settings allow you to manage your play in several ways. We recommend using the following options, which you can request or adjust at any time through our support team:

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account
• Session reminders - receive notifications about how long you've been playing
• Loss limits - cap the amount you're willing to lose over a given period
• Cooling-off periods - take a short break from your account for a set number of days
• Self-exclusion - close your account for an extended period or permanently

We at Clubhouse Casino make these tools available because we want you to feel empowered, not pressured. If at any point you feel your play is no longer purely for entertainment, we encourage you to use one of these features or contact our team directly.

Recognising the Signs of Problem Gambling

Our Clubhouse Casino team believes education is one of the strongest tools against problem gambling. We encourage every player to reflect honestly on their habits. Some signs that play may no longer be under control include:

• Spending more money or time than originally planned
• Chasing losses by increasing bets to try to win back money
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable or guilty about your gaming activity
• Neglecting work, relationships or responsibilities because of play
• Lying to friends or family about the time or money spent gambling

If any of this sounds familiar, we at Clubhouse Casino urge you to pause and consider reaching out for support. Our Clubhouse Casino support agents are trained to discuss these concerns with empathy and without judgement, and we can guide you toward the self-exclusion or limit-setting tools mentioned above.

A Note on Bonuses and Fair Play

We design our promotions at Clubhouse Casino to be fun additions to your experience, not incentives to overspend. Our welcome package, reload bonuses and weekly offers all come with clear wagering requirements and maximum bet limits so you always know the boundaries you're playing within. For example, while any bonus is active at Clubhouse Casino, the maximum bet is capped at 5 EUR or the equivalent in your currency, which helps prevent large, erratic wagers that could accelerate losses.

We also monitor for behaviour that suggests bonus abuse, such as placing maximum bets on high-variance games purely to inflate a balance, or lowering stakes dramatically after a big win to shift into low-variance titles. Our Clubhouse Casino team reviews these patterns not just to protect our promotions, but because such behaviour often signals that a player may be chasing results rather than enjoying the games for their entertainment value.

Age Verification and Account Protection

Our Clubhouse Casino platform is strictly intended for adults, and we require every player to complete identity verification before withdrawals are approved. This includes a government-issued photo ID, proof of address and proof of payment method. We take this process seriously, not only to comply with our licensing requirements but to ensure that underage individuals cannot access our games.

At Clubhouse Casino, we also restrict access from a long list of jurisdictions where online gambling is not permitted or where our licence does not extend. We ask all players to confirm they are playing from a permitted location, and we remind everyone that using a VPN to bypass these restrictions is strictly prohibited and may result in confiscation of winnings.

How We Support You

We at Clubhouse Casino want responsible gaming conversations to feel approachable, not clinical. Our support channels are open around the clock, and our agents are ready to talk through limit-setting, self-exclusion or general questions about safer play. Getting started with us is simple through our straightforward Clubhouse login process, and our team is always available afterward to help with any responsible gaming needs.

• Live Chat: available 24/7 on our website
• Email: help@theClubhouse Casino.com
• ADR Disputes: [email protected]
• Help Centre: detailed guidance available on our site
• Personal Account Manager: available for VIP members

If you ever feel overwhelmed, we at Clubhouse Casino also recommend speaking with independent organisations that specialise in gambling support. These third-party services can offer counselling, helplines and community resources that complement the tools we provide directly.

Managing Dormant Accounts Responsibly

We've noticed that stepping away from gaming entirely is sometimes the healthiest choice, and our Clubhouse Casino policies reflect that. If an account remains inactive for 12 consecutive months without login or gameplay, we apply a monthly maintenance fee rather than encouraging a return through aggressive marketing. This is part of how we try to respect a player's decision to take a break, whether temporary or permanent.