Clubhouse Privacy Policy

At Clubhouse Casino, we are committed to protecting the personal data of every player who visits theClubhouse Casino.com. This Privacy Policy explains how we collect, use, store and protect your information when you register, deposit, play or withdraw funds with us. By creating an account with Clubhouse Casino, you agree to the practices described below.

Who We Are

Clubhouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under an e-gaming licence issued by the Tobique Gaming Commission (licence No. 0000002). Payments made via Paysafe are processed on our behalf by Tronabriz Limited, our designated payment agent.

Information We Collect

When you use our services, we collect several categories of personal data to verify your identity, process transactions and provide customer support. We gather this information directly from you, automatically through your use of our platform, and sometimes from third parties such as payment processors.

• We collect registration details such as your name, date of birth, e-mail address, phone number and residential address.
• We collect identity verification documents, including a government-issued photo ID (passport, driving licence or national ID), proof of address no older than three months, and proof of your payment method (such as card images or e-wallet screenshots).
• We record your transaction history, including deposits, withdrawals, bets and winnings.
• We track your gaming activity to calculate loyalty points, cashback and wagering progress across our Clubhouse Points tiers.
• We may collect technical data such as your IP address, device type, browser information and login timestamps, particularly where we need to confirm you are not using a VPN to bypass our geographic restrictions.
• Where documents cannot be provided in Latin or Cyrillic script, we may request a video verification showing you holding your ID and stating your name and date of birth.

Why Our Clubhouse Casino Login Requires Verification

Every clubhouse casino login is protected by our know-your-customer (KYC) procedures. We may contact you by phone as part of this process, and your withdrawal will remain pending until verification is complete. If we are unable to reach you by phone or e-mail within two weeks of a withdrawal request, we will lock your account and cancel the pending withdrawal. Players depositing in Bitcoin must complete ID verification before any deposit or bet is processed.

How We Use Your Information

We use your personal data for the following purposes:

• To verify your identity and comply with our legal obligations under the Tobique Gaming Commission licence.
• To process deposits and withdrawals through our supported payment methods, including Visa, Mastercard, Neteller, Skrill, ecoPayz, MuchBetter, MiFinity and cryptocurrency via CoinsPaid.
• To administer our welcome package, reload bonuses, free spins promotions and our Clubhouse Points loyalty programme.
• To detect and prevent fraud, bonus abuse, duplicate accounts and breaches of our restricted-country policy.
• To send you promotional communications about our daily offers, tournaments and VIP programme, where you have consented to receive them.
• To respond to support requests submitted via our Help Centre, e-mail or personal account manager.

Legal Basis for Processing

We process your personal data on the basis of our contractual relationship with you, our legitimate interest in preventing fraud and ensuring responsible gambling, our compliance obligations under applicable licensing law, and, where required, your explicit consent.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate Clubhouse Casino, including:

• Payment processors and our payment agent, Tronabriz Limited, to complete transactions.
• Our affiliate programme, Full House Partners, for the purposes of tracking referrals, without disclosing sensitive financial details.
• Our Alternative Dispute Resolution provider, EGIS, operating under Tobique Gaming Commission regulations, if a dispute cannot be resolved internally.
• Regulatory authorities, law enforcement or courts where we are legally obliged to do so.
• Game providers such as NetEnt, Pragmatic Play, Play'n GO and others, solely to the extent necessary to deliver gameplay and apply jurisdiction-specific restrictions.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, tax and anti-money-laundering obligations. If your account becomes dormant for 12 consecutive months, we apply our standard dormancy fee as outlined in our Terms and Conditions, but we continue to retain your data securely in accordance with this policy until it is no longer required.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including marketing communications.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at help@theClubhouse Casino.com. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

We use cookies and similar technologies to operate theClubhouse Casino.com, remember your preferences, and understand how players use our site, including those searching for the clubhouse casino login australia or browsing clubhouse casino bonus codes. For more detail on the specific cookies we use, please refer to our separate Cookie Policy.

International Data Transfers

Because we serve players across Australia, Canada, India, Norway, New Zealand, Japan-region markets and Arabic-speaking regions, your data may be transferred and processed outside your country of residence, including in Costa Rica where we are registered. We take appropriate measures to ensure your data remains protected wherever it is processed.

Restricted Jurisdictions

Clubhouse Casino does not accept players from a number of restricted countries, including the United States, United Kingdom, and several others listed in our Terms and Conditions. If you access our services from a restricted jurisdiction, including through a VPN, we reserve the right to suspend your account, and you will not be entitled to a refund or withdrawal of any funds.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. While no system can guarantee absolute security, we continuously review our safeguards to maintain the confidentiality of your information.

Children's Privacy

Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Clubhouse Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team at help@theClubhouse Casino.com. Unresolved privacy-related disputes may also be escalated to our independent ADR provider, EGIS, at [email protected].